Skyline Pinstripe Luxe Shirt

Thank you for choosing Monnial as your preferred shopping destination. We are committed to ensuring your complete satisfaction with our products. Please take a moment to familiarize yourself with our return and exchange policy.

Returns & Exchanges

At Monnial, our goal is to provide top-quality products and outstanding service. However, if you happen to receive a damaged product or an item that doesn't match your order, we are here to assist you. Please review our return and exchange guidelines below:

Damaged or Incorrect Product

If you receive a damaged or incorrect item, return it with your order number. Upon confirming the issue, we'll promptly dispatch a replacement.

Exchange Policy

As per our company policy, we do not offer refunds or accept returns once a product has been sold. Nevertheless, we provide the option to exchange the product for a different size, subject to the following conditions:

• Request within 48 hours of delivery.

• Exchange with transportation fees.
• Initiate the exchange by emailing monnial.lifestyle@gmail.com.
• Ship the product to our address (provided upon acknowledgment).
• Cost of return shipping is the customer's responsibility.
• Include your name, address, email, and desired size in the parcel
• Only one exchange is allowed per order.
• Unused, unworn, undamaged, with labels/tags intact in original packaging
• Size exchanges available with shipping/COD costs deducted.

Cancellation of Orders

• Prepaid orders cannot be canceled.

• COD orders can be canceled within 24 hours by emailing monnial.lifestyle@gmail.com.

• Customer agrees not to dispute Monnial Lifestyle's decision

Credit Note for Unavailable Sizes

If the desired size for an exchange is unavailable, we will issue a credit note.valid for 30 days.

Partial Order Exchange

Eligible products can be exchanged within 48 hours.

Fit Issues

Request a size exchange within 48 hours. If the size is unavailable, receive a credit note

Non-Acceptance of Exchanges

• Exchanges not accepted for dissatisfaction with material or color
• Products meticulously crafted; variations expected.
• 10-12% color difference may occur.
• No exchanges for washed or worn products.
• SALE section products not eligible for returns or exchanges.

We hope this policy clarifies our approach to returns and exchanges at Monnial. Should you have any questions or require further assistance, please do not hesitate to reach out to us at monnial.lifestyle@gmail.com. or call us at +91 9824194294.

Thank you for choosing Monnial, and we look forward to serving you!

Address:
B-401,Rivanta Garden City, Nr. DD Sports Circle, Chapprabhatta, Ganeshpura, Surat, Gujarat - 394107.